Does the Sleeper Hold come with the pillow?
Yes, every Sleeper Hold comes with: carry case, seat strap, metal hooks, plastic breakaway hooks, microbead pillow, padded eye mask.
Last updated: May 03, 2023 06:05
What's the difference between the Standard and the PRO Sleeper Hold?
The only difference is that the PRO comes with the Velcro Patch Bundle which includes three embroidered patches: 1) Wake for Food, 2) Sorry 4 Snoring, 3) Do Not Disturb.
Last updated: May 03, 2023 06:05
What countries does the Sleeper Hold ship to?
The Sleeper Hold ships worldwide. If you want deep sleep in your seat, we’ll get the Sleeper Hold to you!
Last updated: May 03, 2023 06:05
When will my product ship?
We expect to ship the product in October. If anything changes we’ll let you know.
Last updated: May 03, 2023 06:05
Why aren't shipping costs showing up in my pledge?
We decided to keep the cost of shipping separate from the campaign pledge to help save money. When shipping is added to the initial Kickstarter pledge, it increases the final pledge amount, which in turn, will increase the percentage both Kickstarter and external agencies take for helping promote the product. As much as we love their help and wouldn’t be able to launch without them, we feel it is fair to keep shipping separate so that both the creator and the pledger save money. After your purchase on Kickstarter, we will be sending you a survey which will securely process your address and shipping payment. Please note that VAT and Duties are not covered for non-USA orders, please check with your customs office to determine if you will get charged any additional fees.
Last updated: May 03, 2023 06:05
How many different applications of the Sleeper Hold exist?
Infinite. In the beginning we only cared about solving bobblehead on airplanes. Once we invented the solution, we quickly realized that due to the Sleeper Hold’s patented design, it can also be used on buses, trains, cars, office chairs, and more. As long as the seat you’re using has a headrest or elevated seatback, with a little creativity, you’ll be able to anchor onto it to enjoy the best seated sleep of your life.
Last updated: May 03, 2023 06:05
Does the Sleeper Hold come with a tutorial video?
Yes. On the Sleeper Hold carry case, we’ve included a QR code that you can scan at any time to learn the most common methods used. Once you understand the basics, you’ll almost certainly come up with fun and creative uses of your own, and we can’t wait to learn them from you!
Last updated: May 03, 2023 06:05
Does the Sleeper Hold work on all airplane seats?
What makes the Sleeper Hold so amazing is that it works on so many different modes of transportation. For airplane use, the Sleeper Hold works best when attached to the adjustable headrests that come standard in most modern airplane seats (since it won’t block the TV monitor for the person sitting behind you). If you’re in a seat that doesn’t have an adjustable headrest, you can wrap the strap around the seat-back (assuming there is no TV monitor in the seat-back). In the unlikely event that the airplane seat does not have an adjustable headrest but does have a TV monitor in the seat-back, then you would not be able to connect using the seat strap. In this case, you can just place the pillow against the window (or your neighbors shoulder), and lean against it to doze off like you would with virtually every other travel pillow on the market.
Last updated: May 03, 2023 06:05
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.